Wired Fitness Policies & Procedures

Scheduling

CLASSES: You are required to communicate your preferred schedule at the beginning of each month. You MUST commit to set schedule and then make changes periodically from that. Most class locations are only offered at specific times and days so your options are limited. Other locations may offer several time and day combinations making your scheduling more flexible. If you need more flexibility please let your trainer know your situation so we can accommodate your needs. Communication and schedule changes must be in writing via email, rsvp a Facebook event, text message to your trainer, or a phone call. Classes are subject to availability and a specific class time could be rescheduled, postponed, cancelled or combined with an adjacent time slot based on participation (you will be notified via email by schedulicity, text message, or phone call up to an hour prior to class)

PERSONAL TRAINING: You are required to communicate your preferred schedule each week at the beginning of the week to ensure you preferred session time is available.

Promotions

FREE Classes or Trial Week: Once a participant activates a free introductory class or week they are not considered a ‘New’ client any longer. This excludes them from ANY ‘Daily Deals’ through all online merchants.

‘3 AND FREE’ Promo: Any client that refers ‘Three’ NEW clients to Wired Fitness to join our team is entitled to a free month of services. Free intros, trial and daily deals are excluded from this promotion unless a client purchases a package.

Daily Deals: If a client has participated in any Wired Fitness classes through a discount program, free trial, or paid package, they are NOT entitled to purchase a daily deal for themselves (gifts acceptable). Any additional discounts will be given by the trainer or mgmt.

Attendance

In order to get the best results from our program attendance is a must. If you do not work the program the way we lay it out the results you receive will be less than desired.

CLASSES: The classes will be conducted, ‘RAIN or SHINE,’ and it’s up to the trainer to communicate if the conditions are too bad for an effective workout. If the trainer cancels the class due to rain in a specific class location, that session needs to be made up in another location that given month (UNLIMITED packages do not apply to this). NO CREDITS will be issued for the following month. As you will see below, if you choose not to participate and are unable to make the class up it will reflect as a ‘Loss.’ This goes for ‘Daily Deal’ Participants as well. If you RSVP you are attending and no show the class, you will receive a punch on your card for the missed class(es). NO EXCEPTIONS!

PERSONAL TRAINING: You are expected to be on time for your sessions. If you are late to your session, you are entitle to the remaining time of your session, unless you and your trainer have discussed other options.

Missed Classes & Makeups

CLASSES: If you have to miss a class for any reason, you MUST communicate this prior to the start of the class via email, text, or phone. Communication after the class, or during the class is not acceptable and will reflect as a ‘Loss of Session.’ Makeup’s and class credits are ultimately decided upon by the trainer for that location. Failure to show at your scheduled class time is a ‘No Show’ and is a total ‘Loss of Session.’ If you are granted a makeup session, you have ‘One Week’ to make up that class (you miss Monday’s class, you have until next Monday to make that class up). Any long-term medical excuses (2+ classes) need to be followed up with a Doctor’s note, no exceptions. There will be NO carry over credits to the next month (or year) unless your trainer specifically stated he/she was giving you a credit for next month. Lastly, there will be NO transfer of credits to another participant. There will be NO makeup classes for any ‘UNLIMITED PACKAGES’.

PERSONAL TRAINING: Missed sessions, or late cancellations (less than 24 hours notice) will result in loss of session, unless discussed prior to session time with your trainer. If session is missed due to a medical reason, please provide details from a medical professional for your absence.

Tardiness

CLASSES: Lateness to class is frowned upon and will ultimately affect your workout and goals. If you are late and class is in session, please make your entrance into the class quiet, without disturbing others. If you are unsure what the workout is for the day get next to someone who was present for the workout discussion/description and follow along until you have an opportunity to ask questions. The trainer WILL NOT stop the class to introduce the exercises and workout to you. This takes away from the class time and the participants that arrived on time.

PERSONAL TRAINING: You are expected to be on time for your sessions. If you are late to your session, you are entitle to the remaining time of your session, unless you and your trainer have discussed other options.

Billing and Payments

We accept credit cards (Amex/MC/Visa), Paypal, checks, and cash payments MUST be made prior to the start date of your personal training session, or  or before the first class you are attending. The only authorized Wired Staff Members to initiate deals, discounted packages is Bryan Schuler-Owner. Anything discussed with any other staff member is void unless approved in writing or verbally in person by the above mentioned party.  During busy seasons we need to know who is participating in class to avoid over flow. If you are paying by cash or check, PLEASE SECURE THE NEXT MONTHS DUES ON THE LAST DAY OF THE CURRENT MONTH YOU ARE ATTENDING. **Regardless if you have credits or will be out for the first or first few classes. We will close classes if it reaches max levels and if your funds are not in you may have to sit out for that month.

CC Policy: If you are paying by credit card please contact us to make arrangements. Recurring billing will be in effect until changes to your program have been submitted in writing. There will be no refunds unless these procedures are followed. Billing is executed on/before the first of the month (if a Holiday falls around the first Credit Card billing may be executed before the holiday). Please notify the Wired Fitness Staff if you have planned excuses so they can be subtracted from your monthly billing. We will REQUIRE a written 30-Day notice for CC cancellations to ensure you are not over billed.

Refunds & Cancellations: If, after registering, you find you are unable to attend your scheduled camp due to circumstances beyond your control, we can offer you a refund if you notify us prior to your session start date; however, you will be charged a $25.00 cancellation fee and the processing fee of 3% for CC’s. If we are notified after your session begins, we can only provide you a credit toward another boot camp. Credits and refunds are considered by request only and granted solely on our approval case-by-case. Credits are nontransferable. There are no cash refunds. This is a nonnegotiable policy. 

*For special events and corporate engagements, any changes to the venue or session time can be made up to 1 week prior to the event. Complete cancellation needs to be in writing prior to this week grace period for a full refund. Any changes during this time period, if not able to accommodate will result in forfeit of secured funds. Any additional fees incurred due to this change, will be the responsibility of the event host.

There is a $30 service charge for returned checks.

Gift Certificates & Daily Deals: If you received a gift certificate from Wired Fitness directly contact us on how to redeem it for your package. If you received a gift certificate from one of our partners at a discounted ‘deal price’ these certificates cannot be combined with any other discount offer. They will be applied to our ‘PUNCH-CARD PACKAGES,’ or our single drop-in class rate ($25 Value). All other programs at Wired Fitness are discounted off of these initial price points and cannot be combined with any other discounts. Contact a Wired Fitness Staff member for further details